At Cushions Craft, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
- Custom-made or personalized items are exempt from being returned unless they arrived damaged or with a manufacturing defect.
- Returns must be initiated within 30 days of the purchase date.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email] within 30 days of receiving your order.
- Provide your order number and a brief description of the reason for the return.
- Our customer support team will provide you with a return authorization and instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or defective. In such cases, we will provide a prepaid shipping label for your return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow several business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item, please follow the return process as described above. Once your return is approved, you can place a new order for the item you want.
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at shop@cushionscraft.com or (+48) 500 600 700.
At Cushions Craft, we value your satisfaction, and we are here to assist you throughout the return process to ensure your experience with us is exceptional.
